Refund Policy

Effective Date: August 31, 2026

At ZearMoz, we want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions and process for returning products purchased through zearmoz.co.uk.

We sell kitchen cabinets to customers in the United Kingdom.

1. Return Period

We accept eligible return requests made within 30 days of the date the customer receives the order.

To start a return, please contact us before sending any product back.

2. Return Eligibility

To be eligible for a return, the product must generally:

  • Be unused and in resalable condition

  • Not have been assembled, modified, or used

  • Include all original accessories, components, manuals, and documentation where applicable

  • Not show signs of misuse, abnormal wear, or damage caused after delivery

  • Be returned with the original packaging where reasonably possible

  • Be accompanied by the original order information or proof of purchase

Certain custom-made or specially ordered kitchen cabinets may have additional return requirements.

3. Non-Returnable Products

Returns may not be accepted for products that:

  • Have been assembled, modified, or used

  • Have been modified or altered

  • Are damaged as a result of misuse, improper installation, neglect, or unauthorized repairs

  • Are missing major components or accessories

  • Are clearly identified as final sale or non-returnable at the time of purchase

This does not affect any mandatory consumer rights that apply under applicable law.

4. How to Request a Return

Please do not ship a product back without receiving return instructions from us first.

To request a return, contact:

Email: help@zearmoz.co.uk

Please include:

  • Your name

  • Order number

  • Product name

  • Reason for the return

  • Photos or videos, if applicable

We will review the request and provide return instructions if the product qualifies.

5. Return Shipping Costs

For returns requested because of change of mind, incorrect selection, or other reasons not caused by ZearMoz, the customer is generally responsible for return shipping costs.

Return shipping costs for kitchen cabinets may vary depending on the size, weight, and destination. Customers should contact us before arranging return transportation.

If the return is due to an incorrect, defective, damaged, or materially different product, we will review the circumstances and, where appropriate, cover or reimburse reasonable return shipping costs.

6. Damaged Products

Please inspect your order as soon as reasonably possible after delivery.

If your kitchen cabinet arrives damaged, contact us promptly at:

help@zearmoz.co.uk

Please provide clear photographs of:

  • The kitchen cabinet

  • The packaging

  • The shipping label

  • Any visible damage

Customers should report visible damage to the carrier and note the damage on the delivery receipt when possible.

Please retain the original packaging until the matter has been reviewed.

7. Defective or Incorrect Products

If you receive a kitchen cabinet that is defective, incorrect, or materially different from the product ordered, please contact us.

Depending on the circumstances, we may provide:

  • Replacement parts, where available

  • A replacement kitchen cabinet

  • Repair or other appropriate assistance

  • A return and refund

We may request photographs, videos, product information, or other documentation to evaluate the issue.

8. Refunds

Once an approved return is received and inspected, we will notify you whether the return has been accepted.

If approved, the refund will be issued to the original payment method used for the purchase.

Approved refunds generally take 5–10 business days to appear in your account, depending on your payment provider or financial institution.

9. Partial Refunds and Deductions

Where permitted by applicable law, a refund may be reduced if a returned product has lost value because of handling beyond what is reasonably necessary to inspect the product, or because it is returned:

  • Used or assembled

  • Damaged after delivery

  • Missing components or accessories

  • Missing or substantially damaged original packaging

Any applicable deduction will be communicated to the customer.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

help@zearmoz.co.uk

We will make reasonable efforts to cancel the order before it is processed or shipped.

Once an order has shipped, cancellation may no longer be possible and the customer may need to follow the return procedure.

11. Exchanges

Eligible kitchen cabinets may be exchanged depending on availability.

If the requested replacement is unavailable, we may provide an appropriate refund or alternative resolution.

Please contact us before returning an item if you would prefer an exchange.

12. Sale and Promotional Items

Products purchased during sales, clearance events, or promotional offers may be subject to specific return conditions stated on the relevant product page or at checkout.

Nothing in this policy limits mandatory consumer rights under applicable law.

13. United Kingdom Consumer Rights

Customers in the United Kingdom may have statutory rights under applicable UK consumer protection and data protection laws.

Nothing in this policy is intended to exclude or restrict any statutory consumer rights that cannot legally be excluded or restricted.

Where applicable, rights relating to faulty, misdescribed, or otherwise non-conforming goods remain unaffected.

14. Shipping Charges and Refunds

Original shipping charges may not be refundable for customer-requested returns unless otherwise required by applicable law.

If a return is required because we sent an incorrect kitchen cabinet or the product was defective or damaged before delivery, we will review the applicable shipping costs and provide an appropriate resolution.

15. Contact Us

For return, refund, exchange, damaged product, or order cancellation requests, please contact us:

ZearMoz

Email: help@zearmoz.co.uk

Phone: +44 7456092512

Website: zearmoz.co.uk

Please include your order number whenever contacting us about an existing purchase.

16. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes to our products, business practices, or applicable legal requirements.

Any updated version will be posted on this page with a revised effective date.